Ncontracts is excellent in terms of customer support and response times. This is very important to us. The attitude of the Ncontracts team is to help clients actually get value from the work they perform on the software. We use the information generated, i.e. the assessments and results, for decision making and developing action plans. Therefore we feel that the bank is getting value from the software over and above simply meeting regulatory requirements.

Overall it has been a great system. For instance, we are able to put all forms and how-to guides on the intranet so staff can easily access it. We have also been able to put our entire Procedures Manual on our intranet. This has allowed us to save on paper for printing such a large document. Also, when changes are made to procedures we can quickly and easily update and then let our staff know so they can find it.

very good

We have been very pleased with our OnSemble Intranet Portal experience. The entire staff is friendly, helpful, and most importantly, knowledgeable. The ongoing support that is provided is top-notch. I would recommend this to anyone looking for a new or improved intranet.

Overall experience has been great. I would say that the customer support is honestly the shining star with this company. The product is good, but the support can't be beat. They are responsive and helpful and that makes all the difference.