I have been using AssureSign for the past 2 years, while I have moved throughout my company. As a Case Intake Specialist, I use this program to send contracts to clients for their E-Signature. As a Claims Assistant, I would send releases and settlement documentation to clients, so that we could process their settlements. Using this program, clients can sign documents from anywhere they can access the internet. This makes it easier for us, as we represent clients from all over the US. This program saves us and our clients the hassle of waiting on the mail or making long trips for a simple signature, and actually decreases the time our clients have to wait on their settlement checks.

Generally positive. As a long time customer, we have been happy and successful with them.

Our Distribution Centre is a key component of our business organisation, and it is essential we provide the best possible service to our customers - this means being as organised and efficient as possible. We have been using Promapp for our business processes for about 18 months now and I have found all aspects of this software very easy to understand, and already we are seeing some major improvments in the way we do things. After getting over the initial go-live converting the basic business processes of the Distribution Department into the Promapp system the simplicity of recording how we do things with Promapp in comparison to our previous ISO system has made it so much easier to see where we need to apply resource to improve specific processes, it has helped highlight where some of our processes are not as strong as they could be, and it has already helped with stream-lining some of the key steps in warehousing which has greatly improved our operational efficiency. Probably the best gain we have had from this new way of looking at process documentation is that it is now very easy for us to establish where incremental improvment gains can be made - by actually getting descriptive processes into an easy to understand format we now have a very clear picture of what our department does, and who is responsible for doing it. This has also enabled all our team to have a say in making improvments to the way we do things, and we have also noticed that it is a whole lot easier to run an effective operation when we have key staff out of the building - be it for training or annual leave we are still able to run our complete operation without disruption. There is a common point of reference which is easy to access for all the various tasks we undertake and anyone can refer to these processes if they are not sure of what to do. It also makes a great place to start for all our new employees and this fits well with our company culture of continuous improvement. I would recommend this product to any organisation interested in providing a world class experience to their customers...

It's been less than 6 months, but so far I have not had any issues with the software and I have not had to field any complaints from the staff, which means we have not had to contact customer service at all...which is great and a time saving bonus.

Our overall experience has been exceptional. The suite of products is high quality and the staff are very supportive, reactive, positive and very pleasant to work with in every aspect of needs and requirements.