Nintex works well for relatively simple and low volume requests/business processes. There is a learning curve to developing Nintex forms and we still needed to leverage JavaScript substantially, but the development effort is still generally less than straight web-form development. The workflow tool is also fairly easy to use. Unfortunately, the high cost of a complex workflow license has means it's hard to justify for the low volume request processes... where Nintex seems to be the best fit.

Our business has massively benefited from the introduction of Nintex Forms and flow and have been able to take some of most cumbersome process and improve efficiencies significantly. We look forward to implementing some of the newer features in the future and possibly some other aspects of Nintex as a whole.

Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

Overall I love the Nintex Platform. Early on, with no training, there were some advanced workflow items that I found difficult to do, but with the many platform updates and upgrades, things are much easier to accomplish. Their form platform keeps evolving to be more user-friendly and simpler to use. They keep adding more functionality and integrations into the workflow. And most of all, I have had good customer service.

When implementing any type of continuous improvement initiative you must consider what is done with the process after it has been improved. It needs to be maintained and you need the users of the process to own it. Using Promapp to manage your processes allows you to define ownership, and create simple process maps. There isn't another tool like it.