better manage our users issues and change requests. a high level of communication to give our users a satisfaction during the course from when they initiate a request, its progress and its ultimate completion. We also use this tool Lesson learned and utilize the historical tickets and its resolution when we have similar issues. We use Solutions function and most of the issue resolutions and methods are defined over there for smooth execution. We use this tool to provide our management the performance appraisal for IT Department

Really good, came from ZenDesk at previous employer to FreshDesk and then FreshService. Would take FreshService over all desks I have used.

We are using FreshService to raise support tickets for our clients, follow up and resolve all issues presented on the tickets. We use FreshService to extract monthly reports and measure our support KPIs.

The product is very easy to use and configure. Integration of apps are impressively easy. Seamless deployment. No code automation.

Nous sommes satisfaits des capacités de gestion des tickets et de suivi des actifs de FreshService, ainsi que de son prix abordable et de son excellent support client.