Wannes O.
1 year ago
Verified
great tool for handling tickets by mail or phone
monitoring of the tickets and their flow has drastically improved with the use of Freshservice.
Graeme H.
1 year ago
Verified
Resigned for another 2 years
Great support, hard to get integrations sorted. Lackluster service management.
Radosław D.
1 year ago
Verified
We've been using FreshService for over a year now and don't see a reason to change :)
We switched from Autotask which was too costly for us. Freshservice allowed us to cut costs practically to zero and also introduced automatic asset tracking for some of our clients' equipment. Another great feature is the ability to use keyboard shortcuts that allows me to do my work faster.
Nell W.
1 year ago
Verified
Freshservice is pretty decent
Overall, it is a good product. It's not as customizable as say Remedy, but that can be overkill depending on how big your shop is! This product definitely helps keep you more organized, customizing is pretty easy - but doesn't always work as you would expect.
Vicky M.
1 year ago
Verified
Fresh Service Survey Feedback
Great Customer Support!