This was in need to streamline our business. We had multiple unfriendly applications that was hindering the management of our accounts.

I've been using ConnectWise for over seven years. Their constant cycle of improvement is outstanding. The development team is very open to suggestions and I've seen many enhancements added over the years that were on my wish list. Not to say there aren't bugs now and then, but they generally get addressed quickly. Overall our company is quite dependent on the software. We've got our sales leads in there, our customer contacts, our service history, current opportunities, projects and tickets, timesheets, expenses reports; we invoice out of it; we use it to send out our newsletter and track opens and click thrus - just about everything. Pros - expansive; flexible; have passionate employees Cons - can get sluggish. not all features are intuitive (like emailing clients from time entries), sometimes tier 1 support knows less than I do

Have been using for over six years. Each iteration of the product has more features along with a focus on making it easier to use. The API has received a ton of attention of late and is allowing a slew of great third party apps to integrate with ConnectWise and make it even stronger. Support, which we have always found to be top notch has gotten even more attention of late. I believe it is now 24x7 and any of my staff is able to start a chat with ConnectWise directly from the website (not just our Admin). As the owner of my organization, I appreciated the ability to reach out to them with an issue I was having on a Saturday at 5PM. A final huge plus is the ability to use the standard client or the web client - and you can't even tell which one you are using. All of this flows down from the leadership at ConnectWise. They use the product daily and are not isolated from the customer base and/or the product. A GREAT yearly conference, is the icing on the cake. Love this software and love the company.

Lots of features and functions, but took a bit of time to get used to everything.