Madelyn Newman, you asked for this review so I am recording it. I have kept quiet for many years. I now place responsibility on CW for everything from bathroom leaks, global warming, fleas, pot holes in the bay area to declining revenues for service businesses. My (now) 39 year old IT company was part of an early CW group of partners and support from CW has always been abysmal. Arrogance prevents effective response. This may have improved but we are no longer a CW partner, since support for the crucial element of our business is imperative, and CW does not seem to understand partnership support. I believe that CW was developed for the owners' particular (VAR?) business, all nuances of 'particular' included. There is a multitude of extraneous stuff in the software that one could never figure out with what to do, and often confounds one's efforts to do the right thing. Navigation in CW requires excessive key strokes if one even could decipher where to stroke! I have colleagues and friends in the industry that continue to suffer CW's practices, many because they don't know what else to do, some newbies that believe the hype and blame themselves for the discombobulated issues, and just a few that have conquered the complexity of what should be not simple, but a straight forward activity. Billing is the lifeblood of any service business. I once thought we invested so heavily in CW that we could not afford to get out but not true. Never too late to do the right thing.

Easy to use. Powerful platform to manage all of our customer interactions. Integrates well with most of the key applications we use daily.

Would be nice to have some training on its features.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us

Has all the features to run your business in IT