We've been on ConnectWise for almost 8 years now. Overall we are very happy with the solution. Are they perfect? No. But neither is Microsoft. Connectwise is great at listening to their users though. And they get my business. It's not just a product for us, its a lifestyle. and by that i meant that they are integral to the way we support our clients - from initial contact to invoicing and collections.

manage to pack a lot of different aspects of the business in one piece of software

Pros - We moved to ConnectWise 6-years ago as our first proper integrated PSA tool. It has changed our business. The implementation of this software didn't drive us to cut our costs, but was fundamental in our ability to grow our business revenue with the same level of labour. We now offer a 15 minute SLA for remote support, which is something we couldn't have dreamed to consider back in the days of our 'silos of chaos'. We have doubled the size of our business since we took on this PSA. There are regular updates and there is a very healthy user group in the UK. There is even now a real UK office to support the product. We have 25 members of staff using this tool and 2,000 supported computer systems. LabTech, BrightGauge, ConnectSMART and other great tools plug in seamlessly. If you have SQL skills the data dictionary is published so dive in! If we were looking for a PSA now ... we would still buy ConnectWise! Cons - The next version is typically better than the last. But isn't that mostly the way with IT. This is a company that is not complacent. Reporting isn't as strong as it should be especially if you want to merge the data from this with your RMM, but there are some great third party tools out there that will allow you to do this much better. Advice - Get a demo. Speak to existing users.

I'm a user for this program, its pretty easy for me to pick up this CRM. Add task, budget etc....