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Anonymous Reviewer

1 year ago

Verified

You get what you pay for, but a fraction of other PSAs

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

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Anonymous Reviewer

1 year ago

Verified

Still waiting for the page to load. Looks dated but is very functional.

I really like the ability to reset the local admin password for local PC's with this software running.

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Tristan W.

1 year ago

Verified

Helpdesk Coordinators review on BMS

- I find that the road map and RND were fantastic and that Kaseya is always improving their application for better workflows and productivity.

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Anonymous Reviewer

1 year ago

Verified

Decent ticketing solution with "loose" integration with Kaseya VSA

BMS provides a modern interface for ticketing with powerful search and decent reporting.

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Jason B.

1 year ago

Verified

Kaseya BMS

Used it for over a decade and it's hard to beat. It just needs smoother and better integration with its other products and acquisitions.