Ashli H.
1 year ago
Verified
Zendesk- Pros & Cons
Overall a good tool to organize several incoming/outgoing communications in one hub
Roland M.
1 year ago
Verified
Powerful but complicated
It’s a centralized communication and ticketing system. It allows us to keep track of customer comms and link them to specific items within our systems.
sinwu l.
1 year ago
Verified
perfect way for customer management
Although initial setup was difficult at first, using Zendesk was the best choice for many reasons. If you want to significantly improve the efficiency of your customer support team, give it a try! I think it will be a good solution to improve the effective service quality of customer management.
Liron Z.
1 year ago
Verified
Zendesk as a 3rd party user
As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident workflow the vendor asked us to communicate and open tickets via zendesk). The use case was quite simple and easygoing as if there was a problem there was a ticket, in addition as a 3rd party I could use the history and active dashboard to track the status
Sophie O.
1 year ago
Verified
L'outil incontournable de la gestion de service client
Les différentes équipes customer service que j'ai managé utilisent ce service depuis des années. Zendesk est l'outil incontournable pour accélérer la gestion des tickets.