David B.
1 year ago
Verified
Zendesk voor betere CX
Zendesk Suite wordt vaak geprezen om zijn uitgebreide functionaliteit, de mogelijkheid om verschillende communicatiekanalen te beheren en de sterke focus op de klantervaring. De AI-mogelijkheden kunnen helpen bij het automatiseren van taken en het verbeteren van de efficiëntie. Een nadeel is de complexiteit van de software.
Greg Y.
1 year ago
Verified
Long term user - solid product!
Zendesk is a solid platform that we have used for over 12 years, and helps to serve our customers well. As a customer facing tool for users of our SaaS platform, we utilise Zendesk support & gather for ticketing and KB respectively.
Malkiel B.
1 year ago
Verified
Zendesk if a very complete software for customer service and IT
The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets for IT, and much more. it was an Excellent service.
Cynthia B.
1 year ago
Verified
You won't use another ticket manager after this.
I love it, I genuinely use it every day to manage client requests and it makes my workflow super easy.
Anonymous Reviewer
1 year ago
Verified
Zendesk: When your office desk isn't enough
Zendesk is amazing at what it's good at: viewing, managing, and responding to tickets. While it can feel lacking in a fast-paced environment, it has everything else you would want in a robust ticketing system.