Renan S.
1 year ago
Verified
A review about fresh service
A solid product with excellent qualities that can help transform how teams work
Anonymous Reviewer
1 year ago
Verified
Feature-rich and intuitive
We are back "with the times" compared to our previous ticket system.
Max S.
1 year ago
Verified
Everything You Need In A Great Ticketing System
Excellent, see the Pro section. I wished I could paraphrase everything I wrote in that section to garnish this one, but time is limited.
Shayla B.
1 year ago
Verified
An excellent customer service tool, Freshservice
We primarily use this system as our IT support ticketing system. The process of getting set up was manageable, and their customer service has been fantastic. Even though we'd like to see more individualization in the HR/IT onboarding requests we've developed, we've already done a lot of the groundwork. We had previously invested in Asset Management but have now abandoned it. You get out of the knowledge base what you put into it in terms of content updates and documentation.
Rob B.
1 year ago
Verified
A user-friendly all-in-one solution for the servicedesk
I am really happy I rolled out FreshService 2 months before Covid-19 forced all to work remote. We were able to support users from home ( IT was at home as well ) without issues. FreshService contains a Solutions (knowledge-) base, users can request hard- and software like shopping online, very intuitive and user friendly