Angel F.
2 years ago
Verified
Freshservice is my go-to software for managing all my IT tickets and requests.
Easy to use interface with great ticket management functionality.
You G.
2 years ago
Verified
Good Tool!
Overall though, Freshservice is a very mature platform for change management and IT ticketing, so there really isn't anything much to complain about.
Adam D.
2 years ago
Verified
Good Entry Level Ticketing and asset management System
As a ticketing tool, it is perfectly serviceable. All communication is done within the app, so records can be easily maintained.
Jose E.
2 years ago
Verified
Great tool for ticket and sprint management
Easy customizable ticket creation options with automated routing and responses. Good analytics for tracking ticket metrics.
Sarah H.
2 years ago
Verified
You can do a lot of great things with Freshservice
Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.