Jaclynne S.
2 years ago
Verified
User-friendly and Organized
Freshservice is how we submit requests for assistance to our IT department. It is extremely user friendly, and the department was able to create solutions that employees could search (like FAQ's) to troubleshoot their own issues prior to submitting a ticket. Once a ticket has been submitted, the IT employee receives an email and is able to respond via that email, shortening response time. Tickets are also able to be sorted/filtered easily, making everything feel organized. Personally, I always dread having to bother IT as I'm sure they are kept busy, so I was grateful the process seemed streamlined for them (from a non-IT perspective.)
Anonymous Reviewer
2 years ago
Verified
The Best IT Helpdesk Software
It has been an overall great experience and I highly recommend it.
Yasceine B.
2 years ago
Verified
Freshservice HelpDesk Overview
It is a friendly-use module, easy to manage.
Raymond D.
2 years ago
Verified
SLA Killer
very great, you can close the ticket within SLA, easy to monitor the tickets
Javier F.
2 years ago
Verified
Freshservice is a lifesaver for keeping track of IT issues and requests!
Easy-to-use interface, great for ticket tracking and efficient team collaboration.