Verified
A reliable and powerful tool for the organization, has facilitated communication with users
The dashboard allows a simplified view of the operation of the day Knowledge base to help users AD integration is easy to configure
Verified
Best Service Desk solution around
We have been using it for over a year now, with no issues at all. Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.
Verified
Excellent tool
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
Verified
Great Ticketing Solution
InvGate provides a good base ticket solution, it's workflows are good, but aren't the smartest when it comes to assigning and customizing. They're constantly providing feature updates, but need to pay more attention to expanding on reporting, the current metrics and dashboards aren't very intuitive.
Verified
Great solution.
more control over the user request, more users happy, more business value added.