It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product.

When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need. The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum. Day-to-day we are now able to still get just as much work done, even though some workflows have changed.

So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time.

My job has completely transformed since the implementation of TeamDynamix in a positive way. We can understand our workload, see into the future with less uncertainty, and our users have a clear understanding of status.

No code for administrators on implementation and low overhead