Project management is comprehensive and fairly straightforward to set up. I use this at least once a week and more often when in project planning mode.

Overall it's a good ticketing system that allows us to easily respond, track, and assign tickets.

Affordable and can be implemented in fairly short time.

Great product, would recommend to other people looking for an easy to use and nice to look at system. We track thousands of machines within tdx as well. It can take some time to learn how it operates exactly, but once you figure it out it's great.

It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what is and isn't getting done.