complicated and difficult to use

Capacity planning, time tracking - seems to work for what we need it to, still in the midst of a learning curve though (having just implemented)

Overall, been very happy with it. We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under 1.5 years. I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment, this could be a perfect solution.

The product is very easy to use and very customizable. The company is very open to customer ideas for future feature enhancements as well.

Overall, my experience has been great. Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve. They really look for customer feedback and respond to customer needs well.