Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it.

Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX.

Overall, I am absolutely happy with TeamDynamix! It has made our paper/physical processes so much easier by transitioning them into a digital TDX process. The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace.

TDX provides flexibility to configure what you need to meet your business needs as well as project management.

The business side folks are good. The conference is informative. The day to day support is lacking.