I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us.

TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system!

TeamDynamix is convenient, powerful, and reliable. It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to search old records or pull data in a way I've never tried before, chances are that TeamDynamix already has that functionality

TDX is working well for us. The implementation was technically good and well organized. TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. However, the implementation specialist we had [SENSITIVE CONTENT] was technically good at helping us, but he lacked the longer-term experience especially working with education customers that have used TDX for a while and how they have set up TDX and their processes (best practices). It's great that TDX has the communities, and if we find some forms or setup of say a portal or service catalog that someone has designed - TDX can facilitate getting us the code to use that design. We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways that this work work the best for you... show us and help us set it up this way.

it's always nice to see the company I work for choose a tool I trust and know.