Having the capability to track tickets, continously update them, escalate/descalate, assign capability and user to technician interaction is what I like most about this software.

TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when considering and developing each product enhancements

Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback. They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

It's been great for us. It's simple enough that the professors can quickly enter tickets into the system & then also easy for us to see what needs to be done & complete the tasks in a more organized manner.

I really appreciate the ease of use of managing assets. There are times an asset might not work well and I've had tickets come in where I could see a history of issues and I can better consult with them and determine if an asset needs to be replaced or not vs just having another technician work on it again and perform the same troubleshooting steps.