Verified
Great Product
Easy integration into our current systems. Easy to navigate through Tickets / SRs. Customization options that our old ticketing system didn’t have, also allowing individual users to customize their own desktops.
Verified
Good product
It's web-based features and ease of use.
Verified
Good. Kinda slow but good enough
Its alright. Could be better
Verified
So far, so good
Its ease of use. I come from using service now. It's a lot different. Works a lot better.
Verified
Helpful for Project Management
I enjoy the ability to identify major milestones and then assign unique tasks to them.