Really nice and intuitive GUI with lots of options for ticket tracking and project tracking. Company offers excellent training sessions on how to use it.

Easy to configure and maintain. The product is user friendly and have most of the functionalities for ITSM. Project and portfolio managements capabilities are also pretty good.

I appreciate the fast response time and reports available, would like improved analytics.

The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner.

Keeping track of equipment checkouts, events, and problems that are reported from classroom users, or requests for new equipment and the like.