Een fijn programma om mee te werken, vooral door de overzichtelijkheid.

Prioritize your tickets maximizes capacity drives efficiencies

With Zendesk Suite, I was able to resolve customer's app-related issues which really helps both me and the company. I was able to earn incentives with the customer satisfaction I am getting and the company is able to gain more customers given the good customer service they are receiving and this is all with the help of Zendesk Suite. Couldn't have thought of any other tool we can use that can be easily navigated and has most of the features that we need.

Zendesk is a great platform which gives you different options to reach out to a customer, namely e-mail, chat, and call. You can also see trends or ticket reporting via explore to track ticket requests and how to use it for better ticket management. Finally, what I like most about this platform is the Knowledge Base which can also be made available to public as it helps find answers to certain situations and I love how you can insert visuals/screenshots for a visual person like me!

L'outil zendesk nous a permis de créer une FAQ afin de limiter la prise en charge des tickets, l'outil permet la création de macros afin de gagner du temps dans la gestion de réponses. Outil facilitant le suivi des tickets et le regroupement de tickets