The tickets are forwarded to email automatically.

It's great for generating KPI reports since it offers tracking on both team and individual levels. The UI is nice and easy to use, and even people with no experience can learn to use it in a few days. I used this platform in my previous company and now I'm on my way to launch my own, so if everything goes well, I would come back.

En términos generales mi experiencia ha sido muy positiva. Es una aplicación muy útil y eficaz. Su facilidad de uso, lo intuitiva que es y fácil usar es lo que más valoraría. Con una curva de aprendizaje inicial sencilla. Una aplicación muy recomendable.

Overall, Zendesk is an excellent help desk that offers a variety of services that a business needs to manage a sizable client base, track tickets, and respond to consumer concerns immediately. Zendesk gave us a lot of flexibility in how we handled client requests and inquiries, helped us respond more quickly, and allowed us to automatically document all procedures. The reports it gives us are thorough, and we can always use them to improve our operations.

C'est un logiciel de support client très simple à utiliser