It really changed how we deal with technical issues!! It created a quick, easy, and organized way for tickets to be submitted, addressed, and cleared. We also is at a FAQ and Wiki, which contains trouble shooting tips/advice, along with other forms of self help. So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters.

Overall, very pleased with ZenDesk for my team to support our customers and users. We are able to respond to tickets quickly and efficiently and it keeps our customers happy. It's much simpler to use than a shared email inbox.

Positive. Suitable for service only, though.

The Zendesk is one of the best manageable tools for ticket management which I have worked on yet. Navigating options, dashboard, calling partners using integrated extensions, and using AI for ticket summary all are super easy and a minute job to understand. In office environment performance is absolutely good and the environment is secure as well.

Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers.