Zendesk feels user- and customer friendly, you profit from an accessible knowledge base but for a growing SaaS company we feel like there could be improvement in supporting more extensive workflows, processes and ITSM-aspects.

I really like how simple Zendesk is to use and that it quickly connects you to customers no matter where they are in the world - as long as they’re on your website! I’ve found it enables customers to get answers to their questions more quickly which results in greater conversations.

One of the standout features of Zendesk Suite is its ability to centralize customer support activities. The integrated ticketing system in Zendesk Support allows teams to manage customer queries seamlessly. This system, coupled with automation features and customizable workflows, contributes to a streamlined process for issue resolution. The multichannel support capabilities, including email, chat, phone, and social media, enable businesses to engage with customers across various touchpoints. That is why my overall experience with Zendesk is very good.

My overall experience with Zendesk Suite has been excellent. It's easy to use, customizable, and has significantly improved our customer support process. Highly recommend it!

As an administrator, Zendesk offers a comprehensive set of tools for managing customer support operations. The ticketing system is robust and customizable, allowing us to tailor workflows to our specific needs. The reporting and analytics features provide valuable insights into support performance metrics, enabling us to identify trends and areas for improvement.