Our company has very specific requirements and this software is able to fulfill all of them. We appreciate the continued development and clear control of the system. Management has better control over departmental processes. The use of this software has shifted our customer service to a higher level.

Very good especially customer support

Ideal ticketing and support platform for startups and SMBs!

The freshservice agent is really easy to install. On our company, we use it as an asset management tool and every time a new worker is enrolled we install it on their computer. You don't need to set anything else up as the installation package already has all the details it needs. As soon as it's installed it starts collecting useful data that will then be reported to the IT managers. Of course, this data does not breach any privacy regulations and only states information related to the computer itself in terms of firmware being up to date or any potentially harmful software being installed on the machine. Reports can be set up to be generated and sent to you periodically for your convenience.

we are very satisfied with the product. the goal was a hosted solution that is easy to access on the go and easy for agents to use. this has been met.