Christopher W.
10 months ago
Verified
Small IT Departments...This is for you
Greatly assists in time management as I am the only full time regular IT staff and this allows me to keep issues prioritized and organized. It also allows users to track issues.
Anonymous Reviewer
10 months ago
Verified
Great service desk solution, ideal for an IT helpdesk looking to implement ITIL
I'm still within a trial period, but have been extremely impressed with the software. Working in a non profit pricing is always an issue and the only real concern with the software.
Justin R.
11 months ago
Verified
An adequate service
Freshservice was easy to roll out to several departments and the support we have received has generally been prompt and knowledgeable.
Gustavo M.
11 months ago
Verified
Easy to use ITSM system that lack proper integration with other platforms.
Overall Freshservice is an easy to use and deploy platform that will work in small and medium size organizations. It has lots of feature to make repetitive tasks automated.
Joe M.
11 months ago
Verified
Great Help Desk Software, Particularly For Time Pressed Admins
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive. This is not a complex product to set up but does take a little time to figure out how things work within Freshservice. I am very please overall.