Anonymous Reviewer
4 months ago
Verified
Gestion de parc informatique simple
Superbe outil de gestion de parc informatique et de help desk. Utilisation intuitive, support client réactif
Chris S.
5 months ago
Verified
Willingness to provide updates and pass ticket along to proper support channels is appreciated.
Ability to track support requests and provide some statistics to support the need for improvement in our operations as well as support/development staff has been a big plus. While there is still work that can be done to make this system more beneficial to the organization, it did not take much effort to put it in place and utilize it for the initial needs we had of reporting and categorizing our support requests.
John B.
5 months ago
Verified
Simple online based ticketing solution
Cost effective online-based ticketing system with ease of setup.
Tiffany H.
5 months ago
Verified
Very simple and beautiful UI
Documenting processes, keep track of customer service, tasks, inquiries. Retrieve complete and accurate metrics of performance.
Anonymous Reviewer
5 months ago
Verified
Good product with responsive support and account managment
A simple to use product for both the helpdesk and end users. A simple and painless setup that allowed our helpdesk to respond to calls and queries more responsively. Some useful integrations that improve the workflow and usefulness of the system.