We were looking for a solid but expandable purchasing software system for a law firm client. We reviewed most of the systems on Capterra but ended up with the Mikrofax system as it had the best combination of features for the price, was simple to learn and had a very efficient interface plus their pre-sales support (and it turns out their post sales support) were been above and beyond what you would expect leading to a very efficient deployment - and very happy clients.

We have been using Mikrofax's OnLine procurement solution for 2 years and we have been delighted with its function and fit for our business. We were up and running within 10 days from the install date and we found Mikrofax personnel to be knowledgeable and helpful. We raise all our orders through the system and the system hasn't missed a beat ' furthermore their customer service is virtually instant and is outstanding. I would have no hesitation in recommending their product or service.

eBuyerAssist as the name suggests truly assists buyers to manage and control their procurement process. The system provides a simple yet powerful process that controls the procurement activities through the requisitioning, enquiry and ordering stages. Being web enabled and equipped with the ability of email notifications, the workflow and approval process is very smooth and quick. We rate this system as one of the best procurement software in the market and recommend it for the superb value, functionality, excellent service levels and our satisfaction.

What attracted us to this system was the ease of integration - it seems to be able to integrate with any other 3rd party system which was a real bonus for our requirements. It also has a very sophisticated approvals system which is very flexible and managed to accommodate our very archaic management structure where everybody has to sign everything. We really liked the vendor portal for the RFQs and our suppliers like it as well. Lastly the implementation support from Mikrofax was 5 star - we have deployed may SaaS systems and this was the easiest by far.

This product has only been in use for a few weeks but we hit the ground running and have already issued hundreds of orders. Our account clerk is so happy now - its saves him many man hours dealing with different spreadsheets as now everything is in one place. The supplier portal option is the main reason we got the system but we have seen so many spin off benefits we were not expecting - on boarding of new vendors is now fully automated. The team at Mikrofax were very hands-on and responded to all of our early questions in literally minutes - I have never seen such a high level of customer service before. Great product, great company.