We found Mikrofax on Capterra and contacted them and a few others providers. Mikrofax were the most responsive and delivered everything they promised. We are a small team but growing very fast so flexibility was high on our list of requirements and we can see how adaptable the eBA system is. The system went live within one day of being deployed as we had a big procurement and sourcing project we were waiting to work on; Mikrofax were on hand to guide us in the first few days and that contributed greatly to the success. W took 5 modules so ended up with its quite a big system but it was logically laid out and everything was easy to find.

We needed something that would integrate to Quick Books - and within 5 minutes of being activated we had successfully synch'd our suppliers, nominal ledger codes etc - we were up and running so much faster due to that. We tried 2 other companies that are listed on this capterra site and none of them could do what the Mikrofax people did. We were very impressed and the system itself is easy to use - we took the training which helped and I would recommend that to familiarize yourself with the different modules - what we really loved is whenever we had a question on how to do something they came back to us within 30 mins with the solution.

I mainly use ot for raising requests, doing approvals and monitoring staff expenses - seem solid

Our team liked the depth of the eBuyersAssist package - we only really wanted to do requests and orders approvals and have budget control - but we found many other features we could use like the asset management and the invoice matching ability. We have rolled the system out to an initial 50 users but we have another 350 that could use it. So far we are very happy and its already made a tangible difference to our operations. We have had two suppliers contact us asking about it as they say the new format PO's they were getting with the automated acknowledgment URLS - they wanted to use it for their own operations and also wanted to recommend it to their other clients - it really has been a great experience - Its a bit like a mini-SAP but a lot easier to use.

What we liked was that we only had to purchase the parts of the solution we needed and we didn't have to buy the parts we didn't. That allowed us to hit our budget which was quite low.