The benefits of mHelpDesk far outweigh any issues we've had with it. I would highly recommend it. You can pretty much do everything from start to finish with this program. I haven't used it long enough to utilize the invoice part, as I'm still using quickbooks, but for the most part, our company is really pleased with this program. And if we had to do it all over again, we would definitely pick mHelpDesk over all the others out there. And CSR, my account rep, has been phenomenal in answering questions and getting back to me quickly when I reach out.

MHelpDesk is fine for a basic company but we are now needing more than what they have to offer. We have tried to explain that but they we have not updated anything that we need.

It does the job we need it to do: a Help Desk for internal and external use and Service management.

this application has increased our profitability and the monthly fee is minor in relation to what we save on time filing out paper work and manually processing estimates with excel, work order via paper and billing through an admin staff member. we don't lose work orders, no billing gets missed, no techs forget about the jobs of the day. by far and away the best choice our business has made. I highly recommend the product and endorse it as a must have for any service dispatch company.

We were much happier with the original version and while we continue to use the software, I still and looking for a new option to try.