A good product that needs to continue focusing on the needs of the users-- could be a super robust program and I think it is getting there.

I opened my electronics repair business just about 2 months ago and I have to say that I researched many other ticket management solutions available. Other systems were okay, but once I read all the features of MHelpDesk - I was sold. Its just so simple and I love that you can customize just about anything. We started with the lowest option available, but now that were getting more customers, we have upgraded our service. At first it took me a little over a week to figure out exactly how to customize the ticket fields and what not, but now that I have it done, its extremely easy to do. I love that I can be at home or out of town, and still check on what is going on at the store. I can see which customers were added and what tickets have been updated. My techs love that they can have their own login and update tickets right from their work bench, without having to go to a centralized computer to update notes and statuses. The support on this is also great, I actually feel like I can talk to real people when I have a question or problem with the software - which never happens. They're very active on Social Media and are always coming up with new features for their system. I will use MHelpDesk for as long as I have my company, they have earned my business. Thanks Guys!

The people at mHelpdesk over promise and the software under delivers. Support is a joke as they will do more to get you to go away than they will to fix the issue. When information is imported, it doesn't import in the "recomended" format, which means any time you thought that you wouldn't have to spend entering info, you actually have to spend more time. For the price its not worth it. Save time and money by going to something else.

I own a business in Northern Ireland called Orchard, that provides independent support services for Apple products. I started using mHelpDesk about a year ago and have found it to be a great help. I have experience with some open source content management systems and was looking at putting a solution together myself, but I didn't have time to do this and try to get my business off the ground at the same time. I tried mHelpDesk and found it to be just what I was looking for, and well worth the money. The iOS app is especially helpful for me and it's been great to see that lots of features and improvements have been added since I started using mHelpDesk. No solution is perfect and there are a few features I'd like to see added like contact syncing, but the development I've seen in the last year makes me confident that mHelpDesk will continue to grow along my business. Support is also of a high standard and I've been impressed with the consideration that the mhelpdesk team have had for feedback from the userbase.

Ultimately, it is worth the expense and issues for the end result. I recommend.