Mikaela S.
2 years ago
Verified
Freshservice can help you work more efficiently.
If I have to make a new system choice today, I would choose Fresh again.
Jaylen O.
2 years ago
Verified
Thought out layout but too expensive
It was significant other than the overall price. It made us completely take it off of the possible software uses for us.
Tony W.
2 years ago
Verified
Freshservice - Great ITSM tools and keeps on improving.
I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.
Ashton S.
2 years ago
Verified
A pretty solid tool for managing tickets
Freshservice, in comparison to the old system we used for tickets, is great. Lots of tools to manage tickets faster. Only issue I've had is with how they made changes to how tickets get get updated. Tickets used to have a "x ticket(s) updated" prompt you could click on, but now you have to refresh to see changes. Also, an option to turn off pop-up notifications under the "get help" window would be nice. I often find those confusing when my tabs have a 1 by them and it isn't for a ticket.
Eusoph S.
2 years ago
Verified
Fresh Service review
I have been using it for almost 4 years and felt in love with it from day one because if its great user experience and easy to use features.