Karthic S.
2 years ago
Verified
A Deep Dive into Freshservice Performance and Features
Overall Freshservice does the job that we needed but not allowing us to use the latest features effectively. As the use cases differ from company to company this should be taken into consideration and have a 1 to 1 meeting to help users use the latest features effectively.
Chris M.
2 years ago
Verified
Freshservice Review
We've been using Freshservice since 2020. It is our primary IT helpdesk ticketing system. Setup was fairly painless, and their support team has been great. We have developed HR/IT onboarding requests, though we'd like to see some more customization there. Asset Management was originally purchased, but we have since dropped it completely. The knowledge base will only be as good as you make it through content updates and documentation efforts.
Marc M.
2 years ago
Verified
Freshservice Helpdesk/Asset Management Review
Overall experience has been great. The product continues to evolve as well.
Tom L.
2 years ago
Verified
Freshservice Review
I've really enjoyed having Frehservice in our organization. It has made my job as a manager much easier in that I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.
Andreas E.
2 years ago
Verified
I like the Produkt
It is easy to use and i like the workflow automator