Anonymous Reviewer
2 years ago
Verified
Poor product, difficult to use
We moved from an obsolete proprietary system that felt very much Web 1.0, so initially my enthusiasm was high. It went down with every struggle with many details, to which I got response from the implementation team "not possible", "not how the product is designed", "it's not possible to implement". It does it's job as a ticketing system and a KB for the support teams, but it isn't a system that you would be happy, or at least pleased, to work with.
Brandon T.
2 years ago
Verified
Great for customer support ticketing and tracking
We use Fresh Service for our customer support portal, with login access to self-help solutions, prompted responses, and messaging with live agents. The canned responses and auto solution recommendations are very helpful tools.
Elaina P.
2 years ago
Verified
Pretty good for ticketing
I like the look of it. It doesn't feel clunky or outdated at all.
youssef h.
2 years ago
Verified
Mr. Joseph's review
the limitations imposed on portal design in addition to the demand for HTML code expertise. I haven't been able to find out if it's feasible for us to have parent portal sites with kid pages, and creating these pages will require coding expertise.
Anonymous Reviewer
2 years ago
Verified
End user for Helpdesk
The portal is easy to navigateSelf service portal is greatIntegrations: slack integration is super usefulWhitelabel feature is nice