Before Mhelpdesk, our business was very inefficient. All of our work orders were printed on paper and our daily route sheets were paper as well. Once the work was completed, we had to wait sometimes until the next day before we would see the results of the work completed when the tech turned in the paper, And in some cases 2 or 3 days if the technician was in a remote area. This made us look very unprofessional to our customers. After Mhelpdek, we now operate very effectively, with precision. All of the work orders are real time updated from the technicians mobile device at the job site. This has allowed us to operate more profitably and with less errors. Many times, there was questions from the customers about the work performed, now with auto emails that are sent to the customer real time, those concerns are no longer there. The customers receive an email every time a job is completed, with detailed info of the work completed and they can even log in and see before and after pictures. Bottom line, Mhelpdesk has greatly reduced our front end office work and has made our field technicians more effective, which means as an owner of a small company, the focus can be more on growing the company and not stuck in the office shuffling paper. I highly recommend this product for a small service business. I have a degree in IT and I have done my research looking for a good solution. I can tell you that Mhelpdesk and the team behind it, has the mindset and fortitude to keep their software a mile apart from their competition, not to mention, its priced very reasonable.

We came into MHelpDesk with very high hopes. MHelpDesk has fallen short in terms of mobile data entry and several other options. It has, however, met our goal of decreasing time in between job completion, invoicing and payment. It is helping to smooth our cash flows and keep track of what has been done on a job and the equipment associated with it. Overall, MHelpDesk, is becoming a great asset for our company, but has room for improvement.

Having all of these functions in one software program; customer contact, scheduling, communication, billing, and reports. And have these functions available on a mobile app as well.

I love it. I think it's a great knowledgerbase and Accounts receivable tool.

I would recommend this software to anyone who needs more than what you can buy in a box like quickbooks. These guys are great at coming up with clean ways to implement solutions that the group of users agree are needed. Cheers to you and the trial is free to start so try it out. What do you really have to lose anyway.