Once you get it set up and running, and after you take the time to learn the software, it is a great product. Very roust and useful.

I have tried and or purchased just about every kind of software out where. Just trying to get the right program for my computer because we have a store front and a service department I have not found a program that works for us. Ether they are a POS or they are designed to work with a service dept. so I been using three different programs to get it done. Then I came across Mhelpdesk. I looked at it, tried it then looked at it again then decided not to purchase it because I wasn't sure if it could replace the two software package I was using. I finally had enough and decided to make the move to Mhelpdesk and I'am glade I did I went from 3 programs to 2 programs and is all working fine for the store front and also for the service department. And the way the program sync the invoice, deposits, inventory to Quickbooks is excellent. I would highly recommend it. It has diffidently saved my company time and money.

We love the convenience of the coordination of work orders and automated notifications to field technicians. Love the ability to be able to email our customers a followup email once the job is complete.

Awesome program! I love that it's on-line. We won't have to worry about losing all our data if our computer crashes and I can access the information any time I want. I can log on at home in the morning and see what my schedule looks like for the day. It's super easy to use and helps you stay organized in ways that other programs don't. Also, it's very affordable. Even the smallest shop can afford this program. No excuses anymore to not be organized and present a professional appearance to your customers.

Lot's of salesmen talk, they won't tell you their software has trouble with Apple products, and even using a different browser didn't help. NONE of the features we liked we could use. We were with MHELPDESK for 5 MONTHS and never got launched because none of our problems were fixed. We were then told that refunding a service that doesn't work is a "courtesy." They lie, they have tons of "work arounds" and no solutions. We've lost months of man hours, and we don't know yet how much customer information we lost. RUN!!!!!!!