Ability to track many different metrics in my business. The ability to manage a paperless service business keeping every document in the cloud.

Only the [SENSITIVE CONTENT HIDDEN] can answer to "Business Problems" and any added benefits

In 2017 I wrote a review stating this was the best software I have ever used for this purpose, and I have used three others. This is no longer the case. I would not recommend this program to a small contracting business such as ours, and that is a damn shame. What a waste.

I run a small company dealing with computer repairs and services in Nottingham, England dealing with residential clients and small businesses. The majority of my work is carried out on the clients premises, with a smaller amount being in my workshop or via remote support. I've tried lots of different CRM, invoicing, and general pieces of organizational software to try and keep my business running smoothly and well organized - but have never been totally happy with what I have found. I've usually ended up having to use 2 or 3 different pieces of software to accomplish what I need. I've been using MHelpdesk for the last couple of months and I think I've finally found what I've been looking for. It was very easy to set up to suit my needs. I easily imported my client database from Quickbooks and was up and running very quickly. The thing I like the most about MHelpdesk are I can do everything in the one package. My workflow goes like this - Customer calls>Add to MHelpdesk(If not there already)>Create Job>Schedule appointment>Complete Job>Invoice client>Get Paid>Close job. All in the same software, very smooth! I'm already finding I'm a lot better organized than I was. As MHelpdesk is hosted, it is also great when I'm out and about on appointments. I can log into it from anywhere I have a net connection and do whatever I need to do, whether it's on the clients PC, or my phone or iPad. The software is also very customizable and allows you to add custom forms or fields to your work orders so you can capture all the info you need; as well as renaming lots of items to suit your needs. Support is also first class. The product seems to get updated constantly, and quite often requests for features made on the user forums are implemented into the software if enough people think they will be useful. Overall I think this is a great piece of software and if you are running a service business it will make your life a lot easier.

this software has made my life a ton easier. I used to work on an access database and i would constantly have to worry about fixing things all the time. The database would go down. I would get errors. I did not have the extra man hours to be worrying about this. its important to me not to have to worry about these kinds of things. They should just work and mhelpdesk has done that for me and saved me way more money in man hours alone trying to solve an issue on my server. now they solve issues for me, but needless to say i have only had 1 issue and they took care of it within 15 minutes...The best customer service that i have ever experienced for a service such as this. I highly recommend any one in a service based business from, mechanics, lawn services, cleaning services (any appointment based services) to use this software to keep track of invoicing (yes integrates with quickbooks too) scheduling, customer information, details of jobs done and to keep track of what employees do.