Customer support has been responsive, intelligent, and very helpful. It took a little imagination to see how we could use mHelpDesk, but that process has helped us think more clearly. Because this software was designed to be general - but customizable - from the ground up, I have greater confidence that it is solid. Poor software design leads to poor performance. If you're migrating to a new utility on which your business will be based for the long term, it's important to choose a program that's robust and will not disappoint you down the road.

Terrible. They charged me twice for my subscription. Customer service is a call center / not the actual company that can help you. System is EXTREMELY LIMITED in what it can actually do This is not even a good system for a very small independent contractor lawn care or plumbing.

We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and trying. Think twice before using. You will trade "easy" for "really cannot be used in a business environment."

Keep it coming lads, every time I see an update come up in my mailbox I get excited to see whats next (yeah sad i know)

We are actively looking for a new product to use because no one will help us have the software integrate with our payroll company and accounting software. We are the type of organization that overcomes challenges and problems. We need to find a software company that will work with us to find solutions, not just provide roadblocks. But the software is useful.