The software is robust, but difficult to navigate. Take a lot of time and effort to incorporate it into your business.

I've used mHelpdesk for about 6 months now and have been very pleased. I have a mid-sized HVAC repair & installation company and I highly recommend mHelp for others in similar lines of work. They've done a nice job of making the system intuitive and speedie(no long lag times). Some systems out there have functionality but don't have the same performance nor extra features. Reporting, Field Invoice processing, customized field creation etc. It has also been very affordable.

Keeps records of work performed, where and their associated invoices all in one place. Easy to search to review work done at a site and prices charged for specific items. For instance, say I'm called to customer A for RTU1. I can quickly check records on what's been done with that unit and stay one step ahead so I'm not repeating work. Work notes can be easily added to the job, more detailed part numbers, prices, etc. can be attached with private notes.

I have well satisfactory experience using mHelpDesk software.

I have been in service industries for more than 40 years as a President and CEO - most of those years building a company from its inception as a small local business into a business generating more than 1 billion dollars in revenues. I must say that I have experienced significant difficulty getting set up on mHelpDesk. It has taken more than a month fraught with frustration. I am still with you 100%+ because of your sales, implementation and support personnel. All of them - ALL OF THEM - have been EXCEPTIONAL. Genuine care, empathy and a sincere desire to help me overcome and work thru a myriad of setup difficulties have been the overriding factors in our finally achieving success with our setup. Britt has led the charge. Without Britt leading with such grace, style and encouragement we would most likely have moved to the new Intuit Field Mgt. software on an Enterprise platform. Britt is determined to lead her customers thru any storm towards successful implementation. Her tenacity and determination coupled with her pleasant demeanor are a tremendous asset for your company. And I cannot say enuf about your tech support team and Stephen, our salesman. Stephen kept us from going to Wintac early on. He is a real professional. I think your staff has paved the way for my company to remain a customer for life. Thanks for hiring such talent.