For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.

Very Positive

I DO NOT RECOMMEND this program. As of now, it has made our business less profitable and more difficult to manage

Overall we like Mhelpdesk, but it is not a one stop shop at this point. We use T-sheets to compensate for the clocking in issues which is too bad.

Overall a positive experience. Our MHD contact did an incredible job meeting our needs during the set up and training phase. She was always quick to respond with an answer and also a short video to help explain actions steps needed to resolve a challenge. We took advantage of our support plan with CSR, and she delivered each time we reached out to her. I highly recommend her, she is extremely knowledgeable of the software and platform, and willing to assist as requested.