It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific.

It tortured us for 2 years!

We have been using this software for a little over a year now. After discovering that it was not going to work for what we originally planned it for, we have tweaked our usership of it to work with us.

Organized our service business and made it much easier to operate

At first I was excited to implement this program into our business. I researched for a year before choosing a paperless software. MHelp Desk promised a service mobile app. Their demonstrations were impressive. However, they can't seem to deliver what was promised. I would not recommend this product to any service company. The app may or may not save causing much frustration to my team. No news yet on when or if the app will be available and viable. The web version works much better but again you need internet to do that. Not always a possibility when the techs are in the field. There are many promises that they are "working" on the bugs, however, I have to keep adjusting our forms as well. The system seems to cause formatting issues with them. Yesterday I discovered MHelp Desk wiped out appointments that were scheduled. Appointment assigned/scheduled just disappeared from jobs.