I wanted to add a credit card processing fee and with the help of [SENSITIVE CONTENT HIDDEN] at the support team, I was able to do this easily.

We've recently started using MHelpdesk to better streamline our estimates, work orders and invoices. We have been very pleased so far. The daily training that they offer is wonderful for new employees who need to get more familiar with the product or to serve as a refresher for veteran users. Our company has increased in productivity since we started using MHelpdesk and I am looking forward to using the product to it fullest potential.

I've tried a lot of different products to keep myself organized and streamline my paperwork. I wanted something I could take with me on-the-go and easily access my job tickets, create estimates and deliver on-the-spot invoices. mHelpDesk is by far the best I've found. Before mHelpDesk I spent at least a few hours each day trying to catch up on invoicing and typing up my job notes. Time is precious. I'd rather spend that time with my children than play catch-up with paperwork. Now I have more time to get things done and enjoy my life. With faster invoicing, better organization and centralized management mHelpdesk has exceeded my expectations and requirements. Pros: Invoicing: I can create and send invoices immediately. The result- I get paid 10 times faster: Efficient: My support tickets and estimates can be converted directly into invoices. I no longer have to re-enter information. Organized: It's so easy to start a support ticket, schedule the job (automatically adds it to my calendar too), enter information on the job, close the ticket and send an invoice. All this can be done from my phone in minutes! Customer support: I couldn't be happier! If you ever need any assistance you'll get the joy of dealing with one of their "Customer Happiness Specialists". They really do a great job and work quickly. Cons: Quickbooks: I still need to use accounting software to keep my accountant happy. The good news is that you can sync your Quickbooks with mHelpDesk in a few clicks.

I was searching for an easy to use, out-of-the-box, field service software for a client of mine. I contacted mHelpDesk and got a fast response and their reps took the time to answer all of my questions and concerns to help find the best possible solution. I didn't get the overly sales-pitchy approach on their end, they were looking to provide a viable solution, not just gain another paying client. I appreciated the support and eagerness to help implement and answer all of my questions. That in itself is a valuable asset!

We began using Mhelpdesk approximately one month ago. The changes in the office have been remarkable. We used to use several different types of technology to keep track of our leads, estimates and invoices. We were constantly re-entering the same information. The potential for and occurrence of typos was constant. Mhelpdesk allows us to enter the information once and then everyone has access to the same information is a much more timely manner. Because the information is entered once, even if there is a mistake it is corrected and that is the end of it, it doesn't get repeated over and over. We have had a faster turn around fro initial phone call to estimate resulting in more sales. Can't ask for more than that!