We’ve been using mHelpdesk for over a year now in our IT Services company and in that time it has come to be a core element in our business processes. From resource management (time and materials) to estimating and billing mHelpdesk is there every step of the way. We especially depend on its cross platform functionality and its perfect integration with Quickbooks desktop. The recent redevelopment of the platform has only improved an already excellent system. With regard to their customer services I can think of few companies where you can speak to a representative as quickly as with mHelpdesk. Their staff are knowledgeable and keen to help. I look forward to our ongoing partnership.

Notices of employees or customers being locked out very helpful.

We have tried all kinds of apps. This one is the best.

I have already recommended this program to others, and will continue to.

The ease of cross referencing jobs to scheduling. The ease of accessing the job from the schedule to edit, etc. The response time of the Text Team in resolving issues by addressing the issues without a lot of Q & A to name a few.