I was really hoping that this was the answer to our company needs for a field service program and invested considerable time, energy and money to make it a success. In the end, the product had major issues that rendered it inoperable for my company (scrambling customer addresses as it transfered to Quickbooks). Ashley and others were extremely nice and patient in our learning process of the product. The entire company has a great attitude. However, I felt that trainers lacked a depth of working knowledge of the program and the ability to guide us when we had to come up with alternatives to make the product fit our company needs. I had multiple instances of being told it would not do a certain thing, only to find out later that it would.

All in all, a good bit of software, and it probably ends up being worth the (relatively steep) price.

Since we started our small service company two years ago, we quickly realized how the leg work of the service industry can be a full time job in It's self. We tried five separate services to help manage our work, appointments, invoices, and estimates and of all five, only ONE could deliver what we needed. With entirely customizable layouts, templates, and features, Mhekpdesk has fully allowed us to maintain a lean, yet undeniably effecienty opperating procedure. Keeping our work orders or tickets organized, with associated information such as details of the job, materials, appointments, invoicing and estimating, helps streamline our entire operation tremendously. Furthermore, when we experieced any issues, we immediately called their support staff and received extremely quick responses. Not once has an issue gone unresolved, including custom made HTML code for our invoices, which was created specefically for our needs by Mhelpdesk staff To incorporate payment information on the bottom of our clients final invoices. The best part of Mhelpdesk, aside from the perfectly performing software, great support staff, and extremely fair pricing, has to be the interface in which you use their services. Offering both a desktop and mobile version, Mhelpdesk is extremely easy to setup, customize, and navigate. I have recommended this service to everyone I know personally who is in business because I find as if this utility is an absolutely necessary asset in any workplace. Our effeciency has more than doubled and has easilly allowed our very limited staff to operate at much larger capacaties! Everyone we do business with is blown away by how were so 'on top' of things, and I owe that to the great guys and girls at Mhelpdesk.

I prepaid for a year of service to get the best price and the sales rep said you can cancel at any time. Apparently he was right, I can cancel at any time. Just don't expect to get a refund at all of any unused service. *** Buyer Beware ***

We are finally able to get out of the paper and pencil scheduling! We are also able to start collecting on invoices out in the field, real-time information and photos and our days have been made a lot easier with this system. Customization is amazing and really helps since we are a very niche company.