At the time of service, they didn't have a great connection and the features and integrations we desired just weren't there.

Mobile friendly and ease of use. Customer service is great too! Another Pro is that as we type in the address, it is linked with Google and it will give you the full address with correct spelling, with city and zip. It cuts our time down in entering addresses; along with ensuring the address is correct for our technicians. No more misspelled addresses!

I can't figure out what I like about this product.

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

We love mhelpdesk and run all of our tickets, repairs, invoicing, and scheduling. It is one of the only solutions that syncs with Quickbooks Online and is still affordable. I would recommend MHelpdesk to anyone who has a repair type of business. They take your feedback and work on implementing new features that the users want and need. I appreciate that they are willing to continue to develop new features and like feeling like I have a little bit of a say.