We're using MHelpdesk with a commercial maintenance & reno company. While implementing the software for my client, I did find a few things that didn't seem to work as I expected/hoped. BUT I have to say the support team was so quick to help me either understand the app better or find alternatives that I have no regrets on our choice.

Mhelpdesk is a great tool for team management. Custom templates for job tracking/invoices and custom statuses allow you to tailor and streamline your documentation for your team.

As a service company this works great for scheduling technicians, creating invoices and estimates, and even tracking employees on the map with the GPS feature. The customer service is pretty great as they usually respond to a chat with in 10 minutes or so and can almost always fix the problem.

Our company was in desperate need of a FSMS program and mHelpDesk was what we chose after an exhausting search of other companies. It had most of what we needed at an affordable cost. I can not say enough about the Success Coach, Lauren that was assigned to us! She is amazing!! She is always so helpful and prompt with any issues/concerns/questions we have. While there are some features I wish were offered (more customization on the customer level for one), I love the fact that we can add suggestions with the possibility of them getting implemented via voting on their customer feedback & forum page. Pros: Very user friendly, seem to always be working on making the program better for their customers & wonderful customer service!! Cons: Would love to see more customizable options on the customer level that would import over to the work orders. Our company has Service Agreements and the tracking of these are a much needed option for my company that isn't offered.

I have been very pleased with the customer service we have received with mHelpDesk. The people seem to be the biggest asset the company has because we have been able to contact them constantly and they are very polite and resolve out issues whether it be over the phone or over chat.