overall the system is easy to use and user-friendly. It was not hard to learn the system. Easy to catch on

Mhelpdesk is a simple to use software that is a one stop shop to take jobs from creation to completion. Support is second to none.

We appreciate MHelp in our business.

We provide specialist hardware and technical solutions to our client's. As the business has grown, we deployed ever more intricate systems to record various aspects of daily work - quotations, site notes etc. However the administration involved in maintaining / updating all these disparate systems became unbearable. We realised the more complex our service management protocols became, the less we used them and so we began to disappoint our customers. Not good for a service provider! I believe that business' are as idiosyncratic as their owners; consequently I felt the concept of a "golden bullet" to manage all business processes is bogus. Nonetheless, Mhelpdesk is the nearest thing I have seen to a golden bullet. Okay so the interface looks as if it's design cues came from Windows '95, but the platform is both reliable and fast which I rate above aesthetics. From the initial demonstration to a little technical support, customer service is as good as I have experienced anywhere. I would highly recommend Mhelpdesk to anyone looking for a "field service" solution as it has already revolutionised the way we work. probably not a "golden bullet" it's the closest offering

Good CRM with many features to completely handle the business